• Enhance customer satisfaction. Experience has shown that the qualities found in human interaction can eliminate much of the frustration that leads to unnecessary escalations.
• Increase agent productivity. An agent can handle up to 3 customers at one time using the Live Support multi-user console.
• Improves response time and response accuracy. Automatic tools make assistant’s work easier while improving response time and accuracy. Easy to use quick answering system with predefined answers.
• Cut phone costs for customer support with up to 90%. Use voice feature instead phone to communicate with your customers with high quality audio and no additional costs.
• Supply additional information about your company, policies, and products, information that is not available on your website.
• Increase online revenues while improving customer satisfaction, loyalty and usability.
• Initiate live chat support with any website   visitor
• Visitors can request live chat support with   any of your customer service operators
• Customers can submit sales and support   inquiries into a web based helpdesk
• Users can search for sales and support   information in a FAQ / Knowledgebase
• Support staff can access a secure   searchable internal knowledgebase
• Create an interactive question and answer troubleshooter

  Live Chat

• Easy Integration with Your Web Site
• No Software Installation Required
• Manage Multiple Chats Simultaneously
• Call Transfer
• Operator to Operator Chats
• Proactive Chats
• Chat Transcripts

• Visitor List
• Geo Location Map
• Navigation History
• IP-to-location
• Browser and OS details
• Referring URL

  Native Operator Console for Windows

• Auto run when Windows Starts
• Hiding to System Tray
• Idle Detection
• Popup and Sound Alerts
• Operator Profiles

  Customization and Branding

• Chat Icon Customization
• Start Chat Form Fields
• Visitor Messenger Customization
• System Messages Customization

  Spell Checker

• English, Spanish, German, French and Italian spelling
• Automatic Spell Checking
• User Dictionary
• Suggestion List
• General Options
• Suggestion Options
• Language Dependent Options

• Multilingual Support
• Pre-chat Survey
• Web Page Push
• Canned Responses
• "Party is typing" notification
• Auto-Changing Chat Icon
• Leave-a-Message Form
• Live Chat Link for Emails

  System Requirements 

• Linux Hosting
• PHP(with mail enabled), My SQL.
• Basic knowledge of HTML
• DNS zone access to add entry for wildcards
• Minimum space requirement - 1 GB