I-Net Enquiry Management This application is boon for people finding difficulties in managing their Incoming Enquiries from various sources and their replies to them. Enquires are the source of Growing business in any areas of life. Be it a small business or a Big enterprise, effective handling of the generated enquires leads to new business and New sales. Our Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively. Companies are making huge losses as their enquires go unattended or not properly responded. Our IEM takes care of the complete requirement and provides Total solution for such need from any quarter of business segment. The specifications are as under: The enquiry management system is a web based application using latest PHP technologies and MYSQL database.
FEATURES
Customer Interface
Submit new tickets
Attach files
Obtain detailed information from customers with custom fields
SPAM prevention
Suggest related knowledgebase articles before final ticket submission
View existing ticket statuses
E-mail notifications of staff replies
Browse knowledgebase
Knowledgebase
Unlimited knowledgebase articles
Unlimited categories and subcategories
Quick and Easy search capabilities
Post attachments to articles
Count article views
List newest and most popular articles
Rate articles
Administrator
Able to create unlimited administrators and staff accounts
Restricted access to some functionalities for certain staff by super admi
Powerful search ability
Manage knowledgebase categories and articles
Manage staff accounts(add / edit / delete)
Manage canned responses
Customize IEM settings
Modify your profiles and signatures
Auto close tickets after X days
E-mail notifications of new tickets and replies to registered / defined email address
